Frequently Asked Questions

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What is D is for Doggy?

D is for Doggy is a pet care facility located in New York City. We offer a range of services, including dog daycare, overnight boarding, grooming, and training. We focus on providing a safe, fun, and engaging environment for dogs, ensuring they get plenty of socialization and exercise throughout the day.

In addition to our daycare and boarding services, we emphasize personalized care for every pet. Our experienced staff members monitor playgroups closely and ensure all dogs are happy and healthy. We also provide grooming services such as baths, nail trims, and other spa treatments to keep pups looking and feeling their best.

We take pride in our friendly, professional approach to pet care, and we’re honored to be a trusted choice among dog owners in NYC.

Daycare
Dog Walking
Grooming
Overnight Boarding
Membership & Pricing
What are our daycare hours?

Our dog daycare operates from Monday to Friday, opening at 7:30 AM and closing at 8:00 PM. On weekends, we are open from 9:00 AM to 6:00 PM. We understand that your schedule may vary, so we offer flexible drop-off and pick-up times within these hours.

For any special requests or holiday hours, please check our website or contact us directly.

Daycare
Are there restrictions on the dogs you accept?

D is for Doggy welcomes dogs of all sizes, breeds, and ages. The only requirements are up-to-date vaccinations (rabies, distemper, and Bordetella).

Daycare
Dog Walking
Grooming
Overnight Boarding
How do I get started with D is for Doggy?

For daycare or boarding, click "Book a Reservation" on our website. You’ll be prompted to schedule a Meet & Greet, where we’ll get to know your dog’s personality and gradually introduce them to other dogs in our pack. This process takes about 60 minutes and costs a half day rate. Once the pup passes, you can leave your pup for the whole day.

For walking and grooming, simply select a date and time that fits your schedule. It’s that easy!

Daycare
Dog Walking
Grooming
Overnight Boarding
Membership & Pricing
How does D is for Doggy organize daycare groups?

We carefully arrange our daycare groups based on each dog’s size, personality, and play style. This approach ensures that every pup enjoys a safe, comfortable, and engaging environment. Our experienced team evaluates every dog to match them with the most compatible group.

Daycare
What if I’m late picking up my dog?

We understand that sometimes things don’t go as planned. If you arrive after our closing time (8 PM on weekdays and 6 PM on weekends), a $15 fee will apply for every 15 minutes past closing, capped at $100 (the price of one night of boarding).

If you’re more than an hour late without a heads up from you, we will have your pup board with us for the evening If you’re running late for pickup, please give us a call or send a text to let us know you’re on your way.

Daycare
Membership & Pricing
What should I do if my dog is in heat?

Dogs in heat need to stay home for at least three weeks. If your dog goes into heat while at daycare or boarding, we’ll reach out to you right away for immediate pick-up. In the meantime, we’re happy to arrange solo walks as an alternative service.

Daycare
Overnight Boarding
Dog Walking
How can I prepare for my dog’s boarding stay?

To ensure your pup feels at home during their stay:

  • Pack labeled, pre-portioned meals to keep their diet consistent.
  • Include any medications they need, along with clear instructions.
  • Bring a comfort item, like a blanket or a shirt that smells like you.
  • Arrive early on your start date so your pup gets plenty of exercise to ensure a great first night of sleep!

You’re welcome to arrive anytime on the first day of your reservation!

Overnight Boarding
What time is check-in for overnight boarding?

We recommend checking in at least an hour before closing. However, arriving earlier gives your pup more time to play and burn off energy, helping them settle in for a restful night.

Overnight Boarding
What time is boarding check-out, and are there fees for late pick-ups?

Boarding check-out is at 11 AM. If you pick up your dog after that, a half-day daycare fee will be added to your total.

Overnight Boarding
What if I forget to pack food for my dog’s stay?

For the first two nights, we’ll provide house food at no charge. If your dog is staying longer, we ask that you arrange for food delivery through Amazon, Uber Eats, or Chewy. Our team will portion the meals according to your instructions.

Overnight Boarding
What is the boarding cancellation policy?

If you cancel within 24 hours of your scheduled check-in, there will be a $50 fee. We’re happy to waive this fee as a one-time courtesy, but we encourage planning ahead to avoid disruptions to our schedule.

Overnight Boarding
What types of medications can the staff administer, and how can I help with oral medications?

Our team can administer various medications, including eye ointments and drops, ear wipes and cleaning solutions, skin creams and ointments, paw soaking solutions, and oral pills, capsules, or liquid medications. If your dog requires oral medication, we recommend bringing pill pockets, cheese, plain low-fat cream cheese, or peanut butter to make the process easier for your pup.

Daycare
Overnight Boarding
Do pups get rest periods during the day?

We provide rest periods upon request and at the discretion of our counselors. After plenty of play, it’s essential for dogs to have time to unwind. Just like people, dogs can become overstimulated or tired from intense activity. A quiet rest period helps them relax, recover, and stay stress-free, ensuring they remain healthy, happy, and ready for more fun!

Daycare
Does my dog need to pass a Meet & Greet?

Yes, a Meet & Greet assessment is required for all daycare and boarding services. However, this assessment is not needed for dog walking or grooming services.

Daycare
Overnight Boarding
How does Full Grooming differ from a Bath & Brush Out?

A Full Grooming service provides an all-inclusive package for a complete makeover. This service includes a haircut and styling, a bath, a thorough brush-out, nail clipping, ear cleaning, a sanitary trim, gland expression, and teeth cleaning (if you provide a toothbrush).

On the other hand, our Bath & Brush-Out service focuses on essential grooming and coat maintenance. It includes a bath, a thorough brush-out, nail clipping, ear cleaning, a sanitary trim, gland expression, and teeth cleaning.

Grooming
Will the cost decrease if I request to skip part of the bath or haircut appointment?

No, the rate will stay the same even if you choose to skip a specific service. However, if you provide your own shampoo, the $8.50 shampoo fee will be waived.

Grooming
How long does a bath or haircut appointment typically take?

Grooming appointments usually last between 1 and 4 hours, depending on factors such as your dog’s size, hair type, length, and condition, as well as the style of cut you’ve requested and any add-on services. Once your appointment is scheduled, our staff will provide an estimated duration for your dog’s grooming session.

Grooming
Can I show the groomer a reference picture for my pup's haircut?

To get the perfect cut for your pup, communicate your preferences clearly with the groomer. Feel free to bring a reference picture to illustrate your desired style. After the appointment, we’ll take photos of your pup’s haircut, so you can use them as a reference for future visits!

Grooming
How often does my dog need grooming?

It depends on their breed, coat, and lifestyle. Long-coated dogs may need grooming every 4-6 weeks, while short-haired breeds might need it every 8-12 weeks. Our groomers can help you find the perfect schedule!

Grooming
Can I choose a specific groomer for my dog?

Absolutely! If you’d like your dog to stick with a particular groomer, let us know. Booking in advance is the best way to guarantee their availability and maintain consistency for your pup’s comfort.

Grooming
Do you provide walk-in grooming services?

Yes, we offer walk-in grooming services when our schedule allows, but availability depends on the day and our groomers’ schedules. To secure your preferred time and groomer, we strongly recommend booking your session in advance.

Grooming
What is the cancellation policy for grooming?

Cancellations made within 24 hours of the appointment will incur a $50 fee.

Grooming
What if I can’t pick up my dog right after grooming?

Your pup can wait in a crate at no cost, but we recommend picking them up within 1-2 hours for their comfort. Alternatively, they can join daycare for the day if your pup has passed its Meet & Greet. If you'd like us to do a Meet & Greet just after your pups grooming, just let us know!

Grooming
Can I meet my pup’s walker to show them where everything is and give instructions?

Instead of meeting the walker, you can provide detailed notes and pictures of where your pup’s items are located. This information will be logged in our portal and shared with the walker, or you can add it to your profile directly. This ensures your walker has everything they need to care for your pup properly.

Dog Walking
Can I request the same walker for my dog?

We aim to provide the same walker but recommend having 2-3 familiar with your pup in case your primary walker is unavailable.

Dog Walking
Is there an extra charge for last-minute walk requests?

Yes, a $10 surcharge applies to same-day walk requests to accommodate schedule adjustments.

Dog Walking
Membership & Pricing
How can I set up my dog walker for success?

Create a designated spot with all your pup’s essentials, including their leash, jacket, towel, paw wax, wipes, treats, and a rain jacket. Providing clear instructions and notes about your dog’s routine, preferences, and any special needs will also ensure a smooth and successful walk.

Dog Walking
Can I set up recurring appointments for daycare, walking, and grooming?

You can schedule recurring appointments for daycare (with optional pick-up and drop-off), walking, and grooming on your preferred days. Let us know your desired schedule, and we’ll set it up for you. You can pause or cancel anytime without penalty, as long as you provide at least 24 hours’ notice. Alternatively, you can manage your recurring bookings through our customer portal!

Daycare
Dog Walking
Grooming
‍What if my package expires with unused days left?

 As a one-time courtesy, we’re happy to extend your package by an additional month so you can use any remaining days.

Daycare
Membership & Pricing
Are there discounts for siblings?

We offer a 15% sibling discount for Full Day Daycare, Half Day, and Boarding rates.

Daycare
Membership & Pricing
Dog Walking
Overnight Boarding
What happens if my dog isn’t eating, and when will I be notified?

If your dog skips their second meal, we’ll notify you. For the third meal, we’ll offer our house food (pumpkin, rice, or chicken) to encourage eating. If your pup still isn’t eating, we recommend arranging for their preferred food to be transported to us to help stimulate their appetite.

Daycare
Overnight Boarding
What happens if my dog gets sick?

If your dog becomes sick, we’ll quickly separate them from other dogs and provide individual care. We’ll call you right away to discuss the situation and suggest next steps.

Daycare
Dog Walking
Grooming
Overnight Boarding
What happens if my dog is injured?

If your dog is injured, we’ll clean the wound, take photos, and notify you promptly. In serious cases, we’ll take your dog to a nearby vet immediately and contact you as soon as possible. Your pup’s safety is our top priority.

Daycare
Overnight Boarding
Does D is for Doggy offer a Price Match Guarantee on grooming?

Yes! At D is for Doggy, we want your pup to receive top-quality grooming at the best possible price. That’s why we offer a Price Match Guarantee for grooming services within a 5-block radius of our location.

If you find a lower price for the same grooming service at a nearby competitor, bring in a receipt from the last calendar year showing the service and price paid, and we’ll match it!

We’re committed to providing exceptional care and value—because your dog deserves the best!

Grooming
Membership & Pricing
Proudly serving NYC

We take care of your buddy